May 10, 2007
Dear Elizabeth Zapf,
Thank you for your letter regarding hanging laundry on your balcony. I appreciate that you took the time to respond.
Attached, please find copies of all applicable pages in your lease and addenda where it mentions balcony decor. On The Good Neighbor Commitment: "I will not use common areas or patios/balconies for storage." On your lease: pg 2, number 6, letter B: "Resident shall keep the Apartment Home, including all balconies, patios, and other areas reserved for Resident's private use, in a clean and sanitary condition."
In regards to your building's dryer not working, we have called for service on the dryer and Jetz laundry will be up to fix it within the next few days. As far as the placement of the washer/dryer provided, there is not another significant space in any building throughout the community where these can be located. Please feel free to use our community laundry facility located by the pool as it does have more light. I apologize that the light has been out and the floor has been dirty. Our maintenance team does the best they can for such a large community - so we appreciate it when residents let us know if they have a service request. We also have a cleaning team that comes through once a week to clean our community. We called them today and informed them that we have a resident complaints about the cleanliness of the laundry rooms. In the future, please call us if there is a service request or complaint.
Again, thank you for taking the time to respond to my notice. If you should have any other questions or concerns or would like to speak with me further, please call the office. Thanks!
Thank you for your continued residency!
[Community Manager]
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3 comments:
I fail to see how just-washed clothes could violate the "clean and sanitary" condition in your lease... Also how clothes which you clearly told them were only out for 3 hours could be considered in "storage". People can be so dumb.
But - they didn't say you can't! :)
Anna, I am so glad you see the same inconsistancies. I'll try to find the time tomorrow to respond to them. But I'll be busy washing sheets - and hanging them out to dry!
Muahaha Rebel Beth! hehe
Can't wait to read your response. :-)
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